Practice Information Sheet


Practice Information Sheet

We warmly welcome you as a patient to our practice.

Opening hours:
 Wednesday 9.00am to 3.30 pm.

Appointments can be arranged outside of these hours upon request. On other days Dr Cann conducts aviation medicals at Essendon airport, and nursing home visits.

After hours care:
After hours medical care is provided by the National Home  Doctor Service tel. 137425. Appointments can be made from 4 pm weekdays, 12 pm Saturday’s and all day on Sunday’s and public holidays. Consultations are bulk billed by the National home doctor service. A report will be sent back to the Wilks Street Medical Practice to ensure continuity of care and appropriate follow-up.
Excellent after hours care can also be obtained at the Eastern Suburbs GP After hours Clinic, 36 Wellington Rd Box Hill Vic, for those who can drive there or be driven. Tel 98999980

Emergency care:
If you are experiencing a medical emergency call 000 for an ambulance

Consultation fees:
Wilks Street medical practice is a private billing practice and our fees are guided by AMA recommended rates
We offer a discounted fee for pensioners , health care card holders and full time students. Homeless people and Aboriginal and Torres Strait Islanders are bulk–billed.
Bulk billing can be offered to others in the event of genuine financial hardship at the discretion of the doctor. Please discuss if you have need of this.

Medical consultations:
Standard consultation (5-20 minutes) $85, concession $70
Long consultation (20-40 minutes) $150, concession $110
Extra long consultation (40-60 minutes) $220, concession $170
Counselling ( focused  psychological strategies) 40-60 minutes, $220, concession $170
There will be an additional modest cost for dressings, bandages and suture materials when required.

Home visits can be arranged when necessary for regular patients of the practice
living within a 3 km radius
Standard length $200/concession $140, long visit (20 + mins) $270/concession
$160, extra long visit (40+mins) $300/concession $200

If your bank account details are registered with Medicare you will receive an on the spot reimbursement.

Follow up of pathology results:
We ask that patients attend for a follow- up consultation to discuss pathology,
imaging and other test results, in order to ensure that each and every result is
followed up appropriately.

How to contact the practice:
During office hours you may call our reception staff on (03) 90779997.Calls are
diverted to Dr Cann directly when the practice is closed.

At any time you may send an email to . Please understand there may be a delay
in receiving a response so please do not use email for urgent matters. You can make
on-line bookings via our website, at

Feedback and complaints can be made directly to the practice or to the Health
Services Commission 1800 136 066 or AHPRA 1300 419 495.

Privacy Policy:
This practice is bound by the Federal Privacy Act (1988) and National Privacy
Principles, and also complies with the Victorian Health Records Act (2001). A copy
of our privacy policy is available from reception
Holiday Hours
The practice is closed during school holiday periods. Dr Cann is available to regular
patients of the practice by phone to offer advice and she may arrange a consultation
when deemed necessary and unable to wait until after the holiday period. If she is
away and unavailable, a suitable other General practitioner will be available.
School holidays 2019

Christmas break 2018/19  ends Jan 31st
Easter April 6th- April 24th
Second term break June 21st-July 16th
Third term break September 20th- October 7th
Christmas break December 13th-